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I'm trying to define some variable definitions for a report I am drawing up, but I need a second opinion & some help rewriting it to become a bit more formal..

Background, it's call center where an agent calls to get a customers account balance and arrange with an agent (using system dial) , then transfer to agent , then if they talked and agreed they make arrangement.

here we go:

Call Volume = Number of dial calls

Apps Volume = Number of unique applications ( same day )

Transferred Calls = Number of calls that dialer transferred to agents ( with agent ID )

Contacted Calls = Number of calls that agents directly talked to customers

Arranged Calls = Number of successfully arranged calls that occurred same day ( including customer call back after outbound dial , or system leave a message)

Contact Arranged Calls = Number of successfully arranged calls that occurred same day ( contacted calls only )

Arranged Amount = Arranged amount for all successfully arranged calls

Contact Arranged Amount = Arranged amount for contacted arranged calls

===> I have problem with word choices and I like some opinion or recommendation how can I change this definitions to become more formal. My boss said I can't use same word as the variable in my definition, he didn't understand what I meant by these. Does this make sense to you? I'm not sure where to go from here.

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closed as off-topic by tchrist, TimLymington, MrHen, choster, Kristina Lopez Oct 24 '13 at 18:32

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Proofreading questions are off-topic unless a specific source of concern in the text is clearly identified." – MrHen, choster, Kristina Lopez
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1 Answer 1

up vote 1 down vote accepted

Your question is unclear, Consider using the English Language Learners site next time,I have attempted to correct some of the errors but at some points I could not tell what you were trying to say

Here goes

Call Volume = Number of dialed calls

Apps Volume = Number of unique applications per day

Transferred Calls = Number of calls that dialer transferred to agents ( with agent ID )

Contacted Calls = Number of calls that agents directly talked to customers

Arranged Calls = Number of successfully arranged calls that occurred same day ( including customer call back after outbound dial , or system message left)

Contact Arranged Calls = Daily successfully arranged calls counter( contacted calls only )

Arranged Amount = Arranged amount for all successfully arranged calls

Contact Arranged Amount = Total Amount of calls that have been tried

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