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When is complacent used in a positive or a negative sense?

I always thought it was used in a negative sense, please correct me if I am wrong

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It often carries a negative sense, and never afaik carries a positive one. But it can simply refer to a conservative attitude toward change -- "If it works, don't fix it". – John Lawler Mar 26 '13 at 17:32
what about?? Despite having his job assured, Seager is far from complacent. – Raghav Mar 26 '13 at 18:08
@Raghav That's certainly a negative sense for the word, since the positive sense is acheived by explicitly negating it with the "far from". – Avner Shahar-Kashtan Mar 26 '13 at 20:03

If there were a way to interpret "complacency" in a positive sense, I would see it as an almost serendipitous by-product of a lack of action, for example:

Due to Carol's "complacency" about making changes to her 401K account, the market eventually improved and her account showed a tidy net increase this year.

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